Refund policy

Eligible returns

We accept returns only if your artwork arrives damaged or you receive an incorrect item. 

Reporting an issue

Email hello.myraasa@gmail.com within 48 hours of delivery, including:

• Your order number and a description of the issue.
• Clear photographs of the artwork and packaging.
• An unboxing video.

Both photographs and an unboxing video are required for our claim assessment. Please retain the original packaging while we review your request.

Returning your artwork

Once approved, please send the artwork back within 3 days of approval. It must be unused and returned in its original packaging.

Myraasa covers return shipping for approved damaged or incorrect-item claims.

Refunds

Approved refunds will be processed to your original payment method within 7 business days after we receive and inspect the returned artwork. Your bank or payment provider may take additional time to reflect the refund.

Cancellations

We do not accept cancellations once an order has been placed. Please review your artwork, framing option and delivery details before completing your purchase.